HP Enterprise Services today announced the extension of
its services agreement with Ericsson, the world’s leading provider of
technology and services to telecom operators, for an additional three years,
during which the companies will focus on transforming Ericsson’s IT environment
to adapt to its future business needs.
HP will move Ericsson’s desktop services to a
desktop-as-a-service model using HP Workplace360
Services with HP Client
Virtualization Services. Once complete, a majority of Ericsson’s
employees will be able to use any device to access most of the company’s
applications and documents from any location.
HP also will provide HP Service Desk
Services, creating a standardized, streamlined service model that provides
employees a single point of contact to resolve IT-related incidents and
requests. Employees will have multiple contact choices for these services
including phone, email, chat and web-based self help, moving toward more
self-help based solutions.
The transformation to a cloud-based IT solution supports
Ericsson’s goal to create a more flexible, scalable environment while
standardizing services costs. With a standardized environment, Ericsson can
lower its IT costs.
“Cloud technology gives global companies such as Ericsson
the scale and flexibility to grow while allowing increasingly mobile workers to
serve customers no matter where they are,” said Howard Hughes, senior vice
president and general manager—Europe, Middle East and Africa, HP Enterprise Services.
“This agreement builds upon our 10-year relationship as Ericsson’s business
partner with proven, world-class cloud solutions that enhance employees’
effectiveness while enabling the company to continue as a leader in the
information and communications technology sector.”
HP’s premier EMEA client event, HP Discover, takes place Dec. 10-12 in
Barcelona, Spain.
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